| Every successful company uses some sort of promotion
to influence certain audiences - usually customers or
prospects - by informing or persuading them. Reasons for
promoting a business include: increasing visibility,
adding credibility to you or your company, enhancing or
improving your image, and bringing in new business. The
following cost-effective, easy-to-execute ideas have the
power to increase sales in a way conventional advertising
cannot. The key is to find the methods that are
appropriate for your business, marketplace, and
professional style.
- Contests. As one example, a
cookware store decided to sponsor cooking
contests. After sending out a press release
announcing a competition for the best cookie or
chocolate cake, a mailing went out to the store's
customers soliciting entries. Food editors,
professional chefs, and cooking teachers were
invited to be judges. Both the winners and the
winning recipes were publicized. Essay and design
contests are also possibilities, such as a
furniture store establishing a prize for student
furniture design. Pie eating, pancake flipping,
oyster shucking, and grape stomping contests make
sense for restaurants. Dentists can hold smile
contests, while video rental stores can stage
movie trivia quizzes.
- Newsletters. Another good way to
promote, particularly for brokers, banks, and
business consultants, is through newsletters.
They demonstrate how much you know about your
field and do it in a low-key, informative way.
They help keep your company high in the
consciousness of your prospects.
- Demonstrations. Demonstrations
are an option to attract people to your place of
business, show them how to best use your product,
and establish your credibility. A
retail-wholesale fish outlet holds cooking
demonstrations twice a week, featuring a
different restaurant chef each time and
attracting substantial crowds. Recipe cards are
even given out. Wallpaper demonstrations, fashion
shows, gift wrapping, refinishing, and computer
demonstrations have all worked well for retailers
selling products associated with them.
- Seminars. Often more appropriate
for business-to-business marketing, seminars are
the commercial side of demonstrations. If you
hold a seminar, follow these rules for success:
- Schedule the event at a time convenient
to most attendees.
- Be specific in the invitation about when
the event begins and ends, who will be
there, and what the agenda is.
- Follow up the invitations with personal
phone calls.
- Charge for the seminar to give it a
higher perceived value.
- Follow up after the event to get people's
reactions.
- Premiums. Also called an
advertising specialty, a premium is a gift of
some kind that reminds your customer of you and
your service. There are thousands from which to
choose: key chains, coffee mugs, refrigerator
magnets, baseball caps, paperweights - just about
anything that can be engraved, imprinted,
silk-screened, or embroidered with your company
name and phone number.
- Speeches. Depending on your
topic and market, you might want to speak before
Chambers of Commerce, trade associations, parent
groups, senior citizens, or other local
organizations.
- Articles. Another possibility is
to write an article for a trade journal, reprint
it, and mail it off to your friends, customers,
and prospects. This positions you as an expert,
and is a particularly good way to promote a
consulting business.
- Bonuses. If you have a
restaurant, give away a glass of wine with dinner
to introduce a new menu. If you sell to
retailers, give them a display fixture with the
order of a gross. If you sell office supplies,
give away a new pen with a sizeable purchase. If
you're in the cosmetics business, offer customers
a free sample blusher when they buy mascara and
lipstick.
- Coupons. For best results, the
price break should be significant - at least 15
percent. This is one of the least expensive ways
to develop new trade and an excellent tool for
evaluating advertising. However, one theory holds
that coupons draw people who only buy discount
and never become regular customers, so be sure to
monitor the results.
- Donations. Donating your product
or service to a charitable cause often results in
positive exposure to community leaders, charity
board members, PTAs, and civic groups. While
consumer products are desired most, many
organizations also look for donations of
professional service time. If you have a
restaurant or a large meeting facility, consider
hosting an event for a charitable organization.
This works best if volunteers for that charity
are potential customers.
- Samples. No matter what you do
to promote your business, giving potential
customers a sample is an excellent way to attract
attention and make a positive impression. In many
cases, it makes just as much sense to spend your
marketing and advertising dollars on giving out
your own products instead of buying
advertisements, especially if cash is tight. The
key is to give samples to the audience you want
to reach, i.e., software packages to computer
user groups or nutritious snacks to
health-oriented consumers. In the food arena,
where one taste is worth a thousand words, firms
now exist that test-market new products for large
and small companies alike through in-store
demonstrations. A good demonstration company not
only keeps track of how much of your product was
given away, but also submits detailed reports on
what people said about the product and how much
of it was purchased.
- Free Trials. If your product is
too big or expensive to give away outright, why
not offer a free trial to qualified customers?
Try shipping it out to prospects with no strings
attached. Most people will appreciate the
opportunity to try the product, and hopefully
many will like it enough to buy it.
- Free Services. If you can't
afford to give away products, offering your
services as a way of generating new business can
also pay off. For example, if you own a retail
clothing business, send out a flyer offering
customers a free fashion consultation to draw
them into the store.
- Special Benefits, Rates, or Notices.
Smart organizations go out of their way to make
customers feel important and appreciated.
Frequent flyer clubs are the most pervasive
example of loyalty-building benefits for
customers only; this method has been adapted
by many kinds of businesses. Most software
companies sell program updates to customers at
discounted prices, and advance notices about
sales, changes, or opportunities can help cement
customer ties.
- Say Thanks. One of the best ways
to let customers know you value their business
and encourage their continued patronage is also
one of the easiest. It boils down to saying thank
you in letters, mailers, surveys, statement
stuffers, receipts, invoices, and in person.
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