Instant Messaging
Instant messaging is a killer application of the web that
allows users to exchange text messages in real-time. Usually, it is short text
messages that are exchanged through instant messaging. However, some instant
messaging applications also allow users to exchange files such as photos and
sound.
When using an instant messaging application, users can simply
enter text into a text box. The recipient of the instant messaging message can
then type in another message that will appear on the original sender’s screen.
Everything happens instantly, while you are typing.
Several instant messaging programs are available. Some of
the most popular ones are MSN Messenger or ICQ. But there are now a range of
other instant messaging clients. For example, telephony application Skype has now a built-in instant messaging client too.
Instant messaging is normally used by home users for private
communication. But it can be quite useful in an office environment too.
Firstly, instant messaging could be used by staff in the office to communicate.
This even works across different locations. Secondly, instant messaging can also
be used for customer contact. Customers can then simply send an instant message
while they are looking at the company’s website if they have a question.
